Refund policy

Refund Policy

Last Updated: May 22, 2026

Thank you for shopping with us. We value your business and want you to feel confident when making a purchase from our store. Please read our refund policy carefully before placing an order.

Returns

We accept returns on eligible physical products within 30 days of the delivery date.

To qualify for a return:

The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

Digital products or downloadable items
Customized or personalized products
Clearance or final sale items
Gift cards
Services already rendered

Refunds

Once your return is received and inspected, we will notify you regarding the approval or denial of your refund.

If approved:

Refunds will be issued to the original payment method -15%
Please allow 5–10 business days for processing depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

Your order number
Photos of the product and packaging
A brief description of the issue

We will work quickly to resolve the problem through a replacement, store credit, or refund where appropriate.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us first for authorization and instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent
The item arrived damaged or defective

We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it must follow the standard return process.

Chargebacks

If you experience an issue with your order, we encourage you to contact us directly before filing a chargeback. We are committed to resolving disputes fairly and promptly.